5 Easy Steps to Enhancing Your Security Guard Service
What we have found is that most security guard companies are capable of supplying the support that property supervisors want, but also often do not because of a lack of continuing excellent control procedures.
Security guard companies are unlike any vendor that a home manager usually hires. If you hire a painter, then you can see whether or not they are doing their tasks by looking at the walls. But when you hire a security guard business, how often can you see if the guard organization is doing their job including running background checks and drug screenings, providing great training for your own guards, and effectively tracking and supervising your defenses. In the majority of cases they probably are, but it is crucial to employ a method of verification and quality control to ensure that issues connected with the deficiency of performing these tasks do not start to occur.
In this article we will discuss five (5) simple steps to improving your safety guard service and achieving everything you picture as your perfect office security guard.
Screen Your Guards Qualifications
In many states, guards are mandated to have a predetermined amount of training before they could start working as security guards. If your state is one of those states, ensure that your security guard organization is compliant.
If you are in a state where there are no state requirements for shield certificate, then investigate the type of training that’s being provided by your security company and inquire does it look decent.
Additionally, is your security guard firm performing background and drug screenings on all of your defenses until they send them to your own property? If they’re, they should be supplying you with verifications. If not, why?
Another excellent method to display if the guard is a fantastic fit for your house is to perform a brief”interview” to get a feel for the guard and to describe your expectations. This first dialogue will tell you a good deal about what to expect from that shield and it provides you a chance to request a different shield if you feel that it is essential.
Evaluate Guard Training
Though most security guard companies have an extremely comprehensive orientation that introduces every shield to the business itself, in several circumstances the guard’s orientation to his delegated property is not quite as complete. We call the orientation for the delegated property”Website Specific Training”. Find out what your site specific training looks like:
• Can it occur at your premises?
• Who does the training?
• Just how long is each officer trained?
• Just how long can the security firm double bank? (Double banks is the procedure for experiencing a veteran guard working at precisely the exact same time as the new guard.)
• How thoroughly are your post orders clarified?
Determine the response to every one of these questions and be sure that they match what you feel is sufficient. You should even think about sitting in on your safety guard company’s orientation and also your site special training to get an understanding of what goes into preparing a shield to work at your premises.
Protect supervision is one of the more important factors of very good security guard support. When security companies deliver poor oversight, there is not enough emphasis placed on preventing mistakes, problems, and complaints. Lack of oversight also removes the opportunity for the guard to learn and better understand their responsibilities. If the guards aren’t being supervised, they start to feel that their job is not important and they start to see themselves as not as a part of the security group. When guards do not feel like part of your group it generally leads to unacceptable practices like unprofessional behaviour, tardiness, and even theft.
Depending on the arrangement of your contract, on-site supervisors might not be included. If your contract does not require on-site supervision, how can your security guard firm remotely oversee its defenses? Outside the Standard security firm field supervisor spot checks, the two methods of remote oversight that prove most effective are: Officer Tour Tracking Systems Officer Check-Ins
In case your guards are required to make rounds of your premises, then a method for monitoring them while on duty is indispensable. Officer Tour Tracking Systems offer a remote means of tracking the guards while they’re in your premises. These monitoring systems permit the security guard business to monitor the time and log the activity of the guards while they’re making rounds to several areas in your premises. Most Officer Tour Tracking Systems can generate reports that enable the safety guard firm to quickly get an understanding of if the guard is making rounds. The property manager should also be given with an updated version of those reports. Producers of such systems comprise Deggy and Timekeeping Systems, Inc..
Along with Officer Tour Tracking systems, we have found that having a method for guards to check in frequently with the safety guard company provides a method of making sure that each guard is secure and alert. By having guards check-in frequently with the safety guard business, at least each 30 minutes, guards feel that their safety is important and that being awake and attentive is an significant part their job.
Inspect Your Guards
After hours inspections of your defenses are always great ways of finding out just what is happening with your safety as you aren’t there. Through these inspections, be sure that you ask your safety guards questions regarding their duties and responsibilities to ensure that they know their tasks. In fact, we suggest having your safety guards audited regularly, formally (i.e. post review ) and (i.e. secret shopped) by a certified security consultant as part of your continuing security program. Remember, when selecting a security consultant be confident that the consultant is not really a security guard business. If that’s the case, your audit is sure to develop issues with your existing security guard business.